CUSTOMER SERVICE

 

NEW ZEALAND ORDERS & SHIPPING

  • 0 - 3 Cards or Artwork 5x7 | $3.00
  • < 3 Cards or Book Jacket | $4.00
  • Artwork 10x14 | $6.00

We will endeavor to process and dispatch your order as quickly as possible within standard business hours from Monday to Friday.  Processing may take 3 working days at the most.  Please do get in touch if you need your order processed urgently.  Rural and South Island addresses may take an extra working day.  Our delivery service is subject to processing time and product availability and so we will always advise if there is an expected delay.  At most, your stationery should arrive within 6 working days of the order being placed.  Our service is a standard non-tracked NZ Post service.

AUSTRALIAN ORDERS & SHIPPING

  • Cards or Artwork 5x7 | $6.00
  • Book Jackets or Artwork 10x14 | $9.00

Our service is a non-tracked International Air service with delivery in 4-7 working days.

WORLD WIDE ORDERS & SHIPPING

Please contact us personally if you are interested in shipping to your side of the world.  We currently do not ship further than Australia for items from our online store at this time.

PAYMENT

Visa and Mastercard transactions are accepted.  Bank transfer is available to New Zealand customers only, please enquire with us prior to processing your online store order.

SALE ITEMS

The discount available on product is immediately available.  No returns or exchanges is available on sale items.  We can’t guarantee the availability of sale items and we will contact you as soon as possible if there is an issue with your order.  Any discount applied does not come off shipping prices.  Sale items are for New Zealand customers only; we do not ship sale items overseas.

RETURNS

Your customer experience is paramount to us.  We hold a no returns policy, but do know that we will attempt to put right any issues if you are not happy with your purchase.  Please contact us immediately if items arrive damaged or not the product you have ordered.

YOUR PRIVACY

Your personal information is collected to complete a transaction, verify your credit card, place an order and/or arrange for a delivery.  Alba Artisan Boutique Press implies that you consent to our collecting it and using it for that specific reason only.  You can read more on our Privacy Policy here and Online Shop Terms found here.

 

 

 

Updated: 14 March, 2018